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Assisting with Data Migration for a Global Insurance Provider

Technology

Impellam Project Services partnered with a global provider of specialist insurance to review, cleanse, organise, and migrate critical data from an outdated system to a new platform—an integral step in their global transformation journey.

The Challenge

As part of a large-scale digital transformation, this global insurance provider faced significant challenges with their primary platform, including: 

  • Slow updates.
  • A difficult user interface. 
  • Limited integration capabilities. 

To resolve these issues, the company’s global strategy board committed to building a new, standardised system. However, with limited in-house expertise and resources, critical projects risked falling behind schedule.

The Solution

Impellam Project Services was engaged to lead a critical data migration project within the broader platform overhaul. This initiative was vital to retaining and cleansing key customer data, and ensuring it was seamlessly migrated. This would ensure that employees across Europe could continue daily operations without disruption. 

Our Approach

 A team of five data consultants led the discovery phase to align migration plans with the client’s transformation timeline. Activities were divided into workstreams across multiple countries, with daily stand-ups and weekly retrospectives involving key client stakeholders. Our team identified previously undetected data and platform issues, escalating them to the client's project board and collaborating to find solutions.

The Process

Key project activities included:

  1. Comprehensive data review and cleansing.
  2. Aligning migration workflows across international teams. 
  3. Identifying and resolving technical bottlenecks using an agile delivery model. 

Daily communication and weekly retrospectives ensured transparency and quick resolution of challenges, keeping the project on track. 

The Outcome

In just four months, Impellam Project Services: 

  • Successfully delivered the data migration project. 
  • Safeguarded essential customer data.
  • Enabled the implementation of system upgrades and enhancements identified during user acceptance testing (UAT).

Client Feedback

The client expressed exceptional satisfaction with the results. The seamless delivery and value-added improvements led to ongoing discussions about future collaboration within their transformation program.

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